Privacy Policy

Account Information: Account Information: When you register, we collect your name, email address, and authentication credentials. If you sign up via a third-party OAuth provider (such as Google), we receive the information you authorize that provider to share.

Content You Create: Content You Create: We store the content you create or upload on the Platform, including reference images, scripts, project details, AI-generated characters, and videos.

Usage Data: Usage Data: We automatically collect information about how you use the Platform, including pages visited, features used, credit consumption, and session duration. This data is collected through server logs and analytics tools.

Device and Technical Data: Device and Technical Data: We collect technical information such as your IP address, browser type and version, operating system, device identifiers, and time zone settings to ensure the Platform functions correctly and to detect security threats.

Communication Data: Communication Data: If you contact us for support or send us feedback, we retain those communications to resolve your inquiry and improve our services.

Payment Data: Payment Data: Payment transactions are processed by third-party payment processors. We do not store full payment card numbers. We may retain transaction identifiers, amounts, and dates for billing and audit purposes.

We use the information we collect for the following purposes:

• Providing the Platform: Providing the Platform: To authenticate your account, process AI generation requests, store your content, and deliver the services you request.
• Billing and Credits: Billing and Credits: To manage credit purchases, track usage, and process payments.
• Platform Improvement: Platform Improvement: To analyze usage patterns, identify bugs, and develop new features. We use aggregated and anonymized data for this purpose wherever possible.
• Security: Security: To detect, prevent, and respond to fraud, abuse, and security incidents.
• Communications: Communications: To send you service-related notifications (such as credit alerts, generation completions, and policy updates). We will only send marketing communications with your consent.
• Legal Compliance: Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

The Platform uses third-party AI providers to power image generation, video generation, voice synthesis, and language model features. When you initiate an AI generation request, the relevant input data (such as text prompts or reference images) is transmitted to these providers for processing.

Our AI providers operate under data processing agreements that require them to:

• Process your data only for the purpose of fulfilling the requested generation task.
• Implement appropriate technical and organizational security measures.
• Not use your data to train their own models without your explicit consent (where applicable).
• Delete or return data after processing, in accordance with their retention policies.

AI providers used by the Platform may include services operated in the United States, European Union, and other jurisdictions. By using AI generation features, you acknowledge that your data may be transferred internationally for processing.

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers: Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform (such as cloud hosting, payment processing, analytics, and AI generation). These providers are contractually bound to protect your data and use it only for the purposes we specify.

Legal Requirements: Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of PersonaLive, our users, or the public.

Business Transfers: Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

With Your Consent: With Your Consent: We may share your information for other purposes with your explicit consent.

We retain your personal data for as long as your account is active or as needed to provide the Platform's services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or complying with legal obligations).

AI-generated content (videos, images, and scripts) stored in your account is retained until you delete it or close your account. We recommend downloading any content you wish to keep before deleting your account.

Under Qatar's Personal Data Privacy Protection Law and applicable international standards, you have the following rights regarding your personal data:

• Access: Access: You have the right to request a copy of the personal data we hold about you.
• Correction: Correction: You have the right to request that we correct inaccurate or incomplete personal data.
• Deletion: Deletion: You have the right to request that we delete your personal data, subject to certain legal exceptions.
• Objection: Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Data Portability: Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

The Platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Platform usage. We use the following types of cookies:

• Essential Cookies: Essential Cookies: Required for the Platform to function, including authentication session cookies. These cannot be disabled.
• Analytics Cookies: Analytics Cookies: Used to understand how users interact with the Platform, helping us improve features and performance.
• Preference Cookies: Preference Cookies: Used to remember your settings, such as language and theme preferences.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain Platform features.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected data from a child, please contact us immediately.

PersonaLive operates from Qatar. If you access the Platform from outside Qatar, your data may be transferred to and processed in Qatar or other countries where our service providers operate. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team: